FAQ

On-line Order Confirmation

You will receive an order confirmation in the email registered in your account. If you cannot find it in your inbox, please check to ensure that it has not been blocked by your email spam filter.

Shipping Information (Canada)

We offer FREE Standard Shipping on all merchandise orders that are CAD$ 100 and over (excluding taxes).

 

Shipping Method

Costs

Total Delivery Time
(including processing time)

Standard Shipping
(Orders C$ 100 and over)

FREE

5 – 10 business days

Standard Shipping
(Orders under CAD$ 100 )

CAD$ 9.00

5 – 10 business days

Express Shipping

CAD$ 35.32

3 – 8 business days

 

During Checkout you will see the total price, including all duties, taxes, shipping and handling charges, in Canadian dollars before you place your order. Your credit card will be charged in Canadian dollars according to the charges displayed during Checkout. Packages shipped to Canadian addresses do not require a signature for delivery.

Orders must be placed by 12pm EST to start processing on the same day. Tratto Beauty offers FREE STANDARD SHIPPING on all merchandise orders that are CAD$ 100 and over (excluding taxes). For shipments totaling less than CAD$ 100, there is a delivery charge of CAD$ 9.00  for standard shipping. Express shipping is CAD$ 35.32 . For standard orders, your total order delivery time will take between 5-10 business days, depending on the method of shipment and final delivery destination. For express shipping, your total order delivery time will be between 3-8 business days (depending on the method of shipment and final delivery destination). Your shipping address must be in Canada.

Shipping Information (US)

We offer FREE Standard Shipping on all U.S. merchandise orders CAD$150 and over (excluding taxes).

Orders must be placed by 12pm EST to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday.

Shipping Method

Costs

Total Delivery Time
(including processing time)

Standard Shipping
(Orders CAD$150 and over)

FREE

4 business days

3 Day Shipping
(Orders under CAD$150)

CAD$13.41

4 business days

Xpresspost

CAD$32.99

3 – 5 business days


Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday. Tratto Beauty offers FREE STANDARD SHIPPING on all U.S. merchandise orders CAD$150 and over (excluding taxes). Orders CAD$150 and over always ship for free—no promotion code needed. For shipments totaling less than CAD$150, there is a delivery charge of CAD$13.41 for Standard shipping.

International Shipping

Tratto Beauty ships to any country.

 

Shipping Method

Costs

Total Delivery Time
(including processing time)

Standard Shipping
(Orders CAD$ 2000 and over)

FREE

15 business days

Small parcel

CAD$ 50.00

20+ business days*

Xpress international

CAD$ 95.00

5 business days

Orders must be placed by 12pm EST Monday – Friday to start processing on the same day. Processing time usually takes 1 business day. Delivery times are based on orders placed between Monday – Friday. Tratto Beauty offers FREE STANDARD SHIPPING on all countries merchandise orders CAD$ 2000.00 and over (excluding taxes). Orders CAD$ 2000.00 and over always ship for free—no promotion code needed. For shipments totaling less than CAD$ 2000.00, there is a delivery charge of CAD$95.00 for Xpress International shipping.

*Some countries can take up to 2 months for receiving the package.

 

 

Tracking Orders

When your order is ready to be shipped, you will receive a shipment confirmation e-mail. The majority of our orders are shipped within 1-2 business days after the order has been placed. The e-mail will contain shipment details, your tracking number, and a link to the selected carrier site. To track the order, click on the tracking number located near the bottom of the e-mail.

Promotions

Occasionally Tratto Beauty offers promotions through e-mails, catalogs, and advertisements. You will always receive free shipping on merchandise orders over CAD$ 100 in Canada, over CAD$ 150 in U.S. and over CAD$ 300 in other countries. As a registered online member, you may be eligible from time to time to receive e-mail promotions and offers that include special redemption codes.

Promo Codes / Coupon

There is a specific alphanumeric code associated with each Tratto Beauty online promotion that you can use to redeem the offer. Enter this code in its entirety in the promotion code field on the Payment Information page during the checkout process. Online promotion codes are not case sensitive.

You will see the promotion reflected in your shopping basket on the Order Confirmation page. For more details about a specific promotion, you can click on the description link that is provided in your shopping basket. You may only use one promotion code per order. All promotion codes are available for a limited time, while supplies last and cannot be used once expired. These promotions are not redeemable for cash and are limited to one promotion per order, and in some cases promotions can only be redeemed once per person.

All orders ship Monday – Friday, excluding federal holidays within Canada and the United States

REFUND

  • The item being returned must be in new and unused condition;
  • The item must be returned in its original retail packaging, with all hangtags attached, instructions, brochures, parts and accessories (if applicable) to qualify for a full refund of the product price plus applicable taxes;
  • If an item being returned appears to be used and/or is missing any of its original components and packaging materials, the order may be subject to a restocking fee.  The restocking fee will vary depending on the condition of the returned merchandise;
  • Products returned in unsellable condition will not receive a refund;
  • The original shipping charges of the order are not refundable;
  • The return shipping charges will not be reimbursed;
  • Any item that originally shipped free to a customer (under a free shipping promotion), will be credited the product price plus applicable taxes less our incurred shipping cost; and
  • The refund will be credited back to the original method of payment.

 

SAFETY AND PROTECTION

faqWe are specialized in Brazilian Straightening (also know as Escova Progressiva) . We stand against the use of any amount of formaldehyde or carbocísteine and our products are not tested in animals.

Independent accredited lab tests concluded and attested that Natural Braziliss hair treatments do not contain any percentage of formaldehyde in its composition.

What is formaldehyde ?

Formaldehyde is a colorless gas compound (HCHO) that can irritate eyes, mucous membranes and the upper respiratory system. It can be inhaled or absorbed by the skin.

What are the effects of formaldehyde?

1) some people are naturally highly ssensitive to formaldehyde, others may not be as sensitive but over time develop on allergy to it. It’s in the chemical’s make up to stir the immune system and cause sensitivity.

2) Runny nose, sore throat , headache , itching , and irritated eyes can occur with low lewels of exposure.

3) It is also a known carcinogen, and smokers in particular are at a greater risk for cancers of the airways, including nasal passages when they are exposed to formaldehyde.

For more information

http://prohousedr.com//formfact.htm