FAQ

All orders ship Monday – Friday, excluding federal holidays within Canada and the United States

REFUND

• The item being returned must be in new and unused condition;
• The item must be returned in its original retail packaging, with all hangtags attached, instructions, brochures, parts and accessories (if applicable) to qualify for a full refund of the product price plus applicable taxes;
• If an item being returned appears to be used and/or is missing any of its original components and packaging materials, the order may be subject to a restocking fee.  The restocking fee will vary depending on the condition of the returned merchandise;
• Products returned in unsellable condition will not receive a refund;
• The original shipping charges of the order are not refundable;
• The return shipping charges will not be reimbursed;
• Any item that originally shipped free to a customer (under a free shipping promotion), will be credited the product price plus applicable taxes less our incurred shipping cost;
• There is a restocking  fee that will deducted from total amount to be refunded based on the price of the product and reason of returning ; and
• The refund will be credited back to the original method of payment, in case you did use the afterpay for your payment it might take longer to receive the refund .

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POINTS & REWARDS

HOW TRATTO BEAUTY SUPPLIES INC REWARDS WORKS.

Welcome to the Tratto Beauty Supplies Inc points & rewards program , where all your purchases from our website help you to earn points that o towards such as CLASSES, Salon accessories, professional tools, reimbursements and more ! ( FOR PROFESSIONALS ONLY )

OR, you can exchange your points for products or discounts ( RETAIL ONLY )

With every purchase of any of product brand  , that Tratto Beauty Supplies Inc resell , you will be building toward your point balance to grow your business faster .

With our unique program, you get rewards that help you learn and reach your hair goals , even if you are hairstylist or regular customers.

New members ( sign-up ) will receive 2000 points as a welcome gift , and as a new member you will receive our exclusive newsletter ( we do not spam people, you will receive only newsletter that is important such as new promos or classes available) .*

Also, you will get 1000 extra points for writing a review at our website for each product you leave a review.

Plus, 500 points if you sign in for  a newsletter.*

*newsletters for professionals and for regular  retails buyers  are different *

As a PROFESSIONAL ACCOUNT, you also will have your name to our salon locator , and have clients referred to your salon based on your location , this is a way to make sure our clients are going to salons where they use only and EXCLUSIVELLY original products .

You will receive a THANK YOU PACKAGE , after your first purchase of our professional SALVATORE COSMETICS products.( for professionals accounts only )

HOW POINTS ARE EARNED

EARNING & REDEEMING POINTS

Once you open your account with us , every purchase you made accrues points; the amount of points earned per dollar spent is based on your currency. (CAD or US)

Points remain in your account until you use it , it means will never expires unless we cease the program.

Points can be redeemed at any time for products that enhance your clients experience , or for classes and events , so you or your team can network and learn new skills ( PROFESSIONALS ONLY) .

 

CLASSES OR EVENTS – you can redeem for classes and events from our sales reps.  If you are short on points for a class or event, don’t worry, we can use your points to contribute part of it and pay the difference (professionals only)

MERCHANDISING – Redeem your points for MERCHANDISING items to better your business, such as  apron, capes, bowls, brushes etc ( professionals only)

PRODUCTS – Shop and redeem your points for your favorite products  or to try a new product.

Under each product you see on our website , you will be able to see how much points you earn when purchasing it , for merchandising follow the table below.

 

Apron – 4000 points

Capes – 5000 points

Bowl – 1000 points

Tint brushes – 500 points

Combs – 500 points

Classes – 10.000 points

For products  each 100 points = $ 1.00

 

From time to time we offer double points , keep tuned to our social media and newsletter to enjoy and get more points faster .

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SAFETY AND PROTECTION

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